1 Our commitment
TeleHeadache is committed to helping people with disabilities access information and participate in our services. We aim to make our website, assessment, patient communications, and care experience understandable and usable for people with different visual, hearing, mobility, speech, and cognitive needs.
We recognize that headaches and other health conditions can make screens, motion, dense text, or complex forms difficult to use. Accessibility is part of how we design and improve our services. If you encounter a barrier, please tell us so that we can address the problem and help you access the information or service you need.
These accessibility commitments apply to TeleHeadache LLC’s website, platform, administrative services, and clinical care.
Back to top ↑2 Our digital accessibility target
Our design and development target is the Web Content Accessibility Guidelines, version 2.2, Level AA. These guidelines provide a framework for making digital content easier to perceive, navigate, understand, and use with assistive technology.
This is a target for our work, not a representation that every page, document, or third-party feature has been certified or independently verified as conforming. Technology and content change, and individual access needs vary. We welcome reports of barriers, including problems that are not resolved by a technical checklist.
Our priorities include clear headings and navigation, readable text and contrast, keyboard access, visible focus, useful descriptions for meaningful images, labeled form fields, understandable errors, and support for text resizing. We also aim to avoid flashing effects, unnecessary motion, and automatically playing audio. We consider the entire task a patient needs to complete, including assessment, consent, payment, login, messaging, and cancellation.
Back to top ↑3 Request assistance or report a barrier
You may contact us without first creating an account or purchasing membership:
- Email: contact@teleheadache.com
- Online access: 24/7. Time zone: Eastern Time.
Please tell us what you were trying to do, the page or feature involved, and the best way to contact you. If useful, you may also describe your device, browser, assistive technology, or preferred communication format. Technical details are optional; you do not need to diagnose the problem before asking for help.
Please avoid sending medical records, passwords, payment-card details, or other sensitive information in ordinary email. If resolving the issue requires personal health information, we will help you use an appropriate communication channel. We will review your request and work with you on an appropriate next step, including an accessible way to obtain needed information while a barrier is being addressed.
Back to top ↑4 Communication assistance and reasonable modifications
Let us know if you need an accessible document format, assistance using a form, a communication aid, a qualified interpreter, or another modification to participate in care. We will consider your request and the nature of the communication and work with you to provide effective access consistent with applicable law. Required disability-related communication aids and services are provided without an additional charge.
Tell us your preferred language if you need language assistance. We will explain available arrangements and provide language services without charge where required by applicable law. Do not assume that you must bring a family member or child to interpret. Requests for assistance will not reduce the clinical consideration you receive or require you to give up privacy or other rights.
An accessible way to communicate does not eliminate clinical requirements. A clinician may still determine that a physical examination or another level of care is needed, but an access barrier should be brought to our attention so that we can consider appropriate assistance.
Back to top ↑5 Third-party services and documents
Some parts of the care journey may use services supplied by other organizations, such as a pharmacy, payment processor, or communication platform. If one of these creates an accessibility problem in your TeleHeadache experience, please contact us. We will evaluate the issue and coordinate with the relevant provider or consider an appropriate alternative. A third-party component is not a reason to ignore a barrier reported to us.
If a downloadable document is difficult to use, ask for an accessible format or help obtaining the same information. You do not need to wait for a website repair before requesting communication assistance.
Back to top ↑6 Feedback, rights, and emergencies
We use accessibility feedback to guide improvements and review this statement as our services evolve. The effective date above identifies the current version. You may raise an accessibility concern without retaliation. Contacting us is not a prerequisite to exercising any right to complain to an appropriate government agency or pursue other remedies available under law.
Accessibility and support channels are not emergency services or continuously monitored clinical channels. For a medical emergency, call 911 or seek emergency care immediately. For a nonemergency clinical question, use the patient care channel identified in your treatment instructions.
Related information: Privacy Policy, Notice of Privacy Practices, and Telehealth Informed Consent.
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