1 If this may be an emergency get help now
TeleHeadache does not provide emergency care. Call 911 or go to the nearest emergency department for a possible medical emergency. Do not wait for TeleHeadache to review an assessment, message, or tracker entry.
Examples of concerning symptoms include a headache that becomes extremely severe very suddenly; new weakness, facial droop, or trouble speaking; severe confusion, seizure, or loss of consciousness; and a severe allergic reaction with breathing difficulty or swelling. A headache with fever and marked neck stiffness, or serious symptoms after a head injury, also needs immediate evaluation.
These examples are not a complete checklist. The absence of a listed symptom does not establish that your headache is safe. If you think you may be having a stroke or another emergency, call 911 and follow the dispatcher's instructions. Do not drive yourself if your symptoms make driving unsafe.
Back to top ↑2 Changes that need prompt in person attention
A new or substantially different headache, worsening pattern, concerning eye or vision symptoms, or headache associated with a significant medical condition may need prompt medical evaluation. A clinician may need to examine you or order tests before deciding what is causing it. Do not assume a new symptom is simply part of a prior migraine diagnosis.
If you are pregnant or gave birth within the past year, a severe, persistent, or worsening headache or changes in vision can be an urgent warning sign. Seek medical attention immediately and tell the evaluating professional about the pregnancy or delivery. Call 911 for severe symptoms or a possible emergency.
If you cannot obtain timely evaluation and symptoms are concerning or worsening, use local urgent or emergency services as appropriate. An online assessment is not a reason to delay necessary care.
Back to top ↑3 Website information is educational
Public pages describe headache conditions, possible treatments, and how TeleHeadache operates. They provide general education and service information, not an individualized diagnosis or treatment recommendation. A description of a medication does not mean it is right for you or that TeleHeadache will prescribe it.
Browsing a page, viewing a clinician biography, using a general educational tool, or reading a sample treatment plan does not by itself create a clinician-patient relationship. Actual clinical evaluation occurs through the secure care process with an appropriately authorized clinician. This distinction does not exclude genuine care delivered through that process from professional standards or patient protections.
Do not start, stop, or change prescription medication solely because of website information. Discuss your circumstances with a qualified clinician and follow the instructions that apply to your own care.
Back to top ↑4 What TeleHeadache can and cannot provide
TeleHeadache is a remote headache-care service for eligible adults age 18 and older. TeleHeadache LLC provides the platform and administrative services and clinical care through authorized clinicians. Clinical care is available to eligible patients physically located in Florida; your actual location and the clinician's authorization determine availability.
Most routine care is asynchronous: you submit information and a clinician reviews it later. This can support appropriate evaluation and treatment, but it cannot provide every part of an in-person examination. Depending on your symptoms, you may need video, a physical or neurologic examination, an eye examination, imaging, laboratory tests, or another specialist.
TeleHeadache is not a hospital, emergency department, or replacement for all primary or specialty care. A clinician may determine that the service cannot safely meet your needs. A membership does not guarantee that every headache, symptom, or other condition can be managed through TeleHeadache.
Back to top ↑5 Review is not immediate or continuous
You may be able to access an assessment or the portal outside staffed clinical hours. That does not mean a clinician is present or watching. A licensed clinician reviews your completed assessment within 24 hours. The 24-hour period starts when your completed initial assessment is successfully submitted. This timeframe applies to clinician review; it does not guarantee a diagnosis, prescription, or treatment within that period. Unexpected technical or service interruptions may affect timing. If you need care sooner, seek appropriate local evaluation rather than waiting for TeleHeadache.
Nonurgent clinical messages are generally answered within one business day, Eastern Time. Online access is available 24/7, but messages, tracking entries, uploaded files, and refill requests are not continuously monitored. Automated receipt messages and status labels do not mean a clinician has read or approved the content.
If the platform is unavailable, your submission fails, or your symptoms require attention sooner, obtain appropriate care elsewhere. For a suspected emergency, use 911 rather than email, chat, the assessment, or a scheduled video appointment.
Back to top ↑7 Medication and refill limitations
Prescribing requires a clinical determination that the medication is appropriate and legally permitted. TeleHeadache does not prescribe controlled substances or offer opioids or barbiturate-containing headache medication. A paid video visit does not create an exception.
All medications can have risks, side effects, and interactions. Provide complete information about your medicines, supplements, allergies, health conditions, and pregnancy or breastfeeding status. Read the information supplied with your medication and ask your clinician or pharmacist about questions. Report adverse effects promptly through an appropriate care channel; seek emergency help for a severe reaction.
Refills are not automatic and may require updated information, reassessment, or another form of care. Subscription renewal does not mean a prescription has been approved. Pharmacy availability, insurance coverage, prior authorization, cost, and delivery are separate processes and are not guaranteed by TeleHeadache. Medication and outside-care costs are separate from membership unless expressly stated otherwise.
Back to top ↑8 Accurate information and care coordination
Tell us your actual current location, relevant medical history, medications, and changes in symptoms. Respond to requests for clarification and tell the care team if you do not understand the plan. Incomplete information can limit what a clinician can safely decide.
Maintain the primary, specialty, or other care your condition requires. Follow instructions for outside evaluation and share important results with your treating professionals. If a recommended test, referral, or prescription has not been arranged, contact the responsible office or pharmacy rather than assuming that an automated status means it is complete.
These responsibilities support safe care; they do not transfer a clinician's professional obligations to you or excuse inadequate care.
Back to top ↑9 Other policies and your rights
The Telehealth Informed Consent explains the benefits, limitations, alternatives, and your decision to receive remote care. The Notice of Privacy Practices and Privacy Policy explain applicable information practices. The Membership, Cancellation and Refund Policy explains financial terms. This page does not supply a new payment authorization or change those terms.
Nothing in this disclaimer waives rights that cannot lawfully be waived, excuses negligence, or reduces the standards applicable to an actual clinician-patient relationship. Questions about your own care should be directed to your treating clinician through the secure portal.
For general assistance, contact contact@teleheadache.com. Online access is available 24/7. Do not send sensitive medical details through general support email. For a medical emergency, call 911.
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