Clear answers
before you start.

TeleHeadache is a neurologist-founded online headache-care service for adults. Start with a free basic eligibility check, choose a membership, then complete the detailed assessment. A licensed clinician reviews your completed assessment within 24 hours. When online care is appropriate, the clinician may create a personalized noncontrolled treatment plan and send an approved prescription to a participating specialty pharmacy. See how it works.

TeleHeadache is designed for eligible adults age 18 and older with diagnosed or undiagnosed recurring headaches. You must be physically located in Florida when care is provided. It may be appropriate for a first evaluation, acute or preventive treatment, a medication change, or refill continuity.

Health coverage can also affect enrollment. Review insurance and eligibility before joining.

No routine referral is required to begin. A clinician may still recommend primary care, neurology, another specialist, imaging, testing, urgent care, or emergency care.

TeleHeadache does not currently accept VA Community Care referrals or authorizations. Read about VA Community Care before enrolling.

No. You may begin whether you already have a diagnosis or are seeking evaluation for recurring headaches.

Online access is available 24/7. A licensed clinician reviews your completed assessment within 24 hours. This is asynchronous care, not live clinician access.

Allow time to give a detailed headache and medical history. The assessment collects symptoms, medications, safety information, insurance, and pharmacy details needed for clinician review. Having your medication list and relevant information ready can help.

Have your current medication list, previous headache medications, medication allergies, relevant medical history, insurance card, approximate headache frequency, and pharmacy details available. Photo identification may also be required.

Check the save status before leaving the assessment, and follow the instructions shown in the portal. If you cannot confirm that your progress has been saved, contact Support before closing the page.

A licensed clinician reviews your completed assessment within 24 hours. The clinician may issue a treatment plan, ask questions, require video, recommend in-person evaluation, direct you to urgent or emergency care, or determine that online treatment is not appropriate.

No. TeleHeadache is an additional headache-care pathway. You may still need primary care, neurology, testing, emergency care, or another specialist.

TeleHeadache is for adults age 18 and older. TeleHeadache does not provide pediatric headache care.

TeleHeadache is available in Florida. Eligible adults must be physically located in Florida when clinical care is provided. Check eligibility.

Your physical location when care is provided matters. A Florida home or insurance address does not establish eligibility while you are elsewhere. Review location requirements and contact Support with questions about your circumstances.

You must be physically located in a state where TeleHeadache is authorized to provide care. TeleHeadache is currently available in Florida. Check availability before starting care while traveling, and always provide your actual location.

Potentially. TeleHeadache may provide a convenient treatment and refill pathway, but it does not replace every service your neurologist provides.

A first or new headache may require more careful evaluation. The clinician may require video, examination, imaging, testing, urgent care, or emergency evaluation.

No. The public checklist only confirms basic requirements. The secure assessment and clinician review determine the appropriate pathway.

Your health coverage may also require review or a separate payment pathway before enrollment. Review insurance and eligibility.

No. TeleHeadache evaluates headache symptoms broadly but treats only conditions appropriate for its online model.

You may still begin. Multiple patterns may require additional questions, video, in-person evaluation, or another specialist.

You may begin the assessment, but pregnancy and breastfeeding require specific safety review. Video, obstetric involvement, in-person evaluation, or a modified treatment pathway may be required.

It depends on the type of coverage. VA healthcare, CHAMPVA, FEHB, and PSHB do not by themselves prevent you from using TeleHeadache. Florida Medicaid and TRICARE may require additional review or acknowledgments. Original Medicare, Medicare Advantage, Medicare with Medicaid, and TRICARE For Life cannot use the standard cash-pay membership unless TeleHeadache confirms an approved separate pathway.

Review the answers below and contact Support before enrolling if you are unsure. Tell us about all types of coverage you have. A separate Medicare pathway is not guaranteed to be available.

The standard cash-pay membership is not currently available unless TeleHeadache has confirmed an approved Medicare private-contract pathway with your assigned clinician.Contact Support before enrolling. A separate pathway is not guaranteed to be available.

Medicare Advantage follows the same current enrollment restriction as Original Medicare. Although a private insurance company administers the plan, it provides Medicare benefits and is different from ordinary commercial insurance.

Do not enter the standard cash-pay membership unless TeleHeadache has confirmed an appropriate Medicare pathway with your assigned clinician. Contact Support before enrolling. A separate pathway is not guaranteed to be available.

Contact Support before enrolling. Having both Medicare and Medicaid—including a dual-eligible or D-SNP plan—requires additional review of your coverage and all applicable eligibility and payment requirements.

Do not use the standard cash-pay membership. TeleHeadache must confirm whether an approved pathway is available for your coverage and assigned clinician before enrollment. A Medicare private contract alone may not resolve every requirement. Ask Support about your options.

Florida Medicaid patients may be eligible after review of their plan and the applicable payment requirements. Approval is not automatic, and signing an acknowledgment alone does not establish eligibility. Contact Support before enrolling.

If an approved private-pay pathway is available, you may need to acknowledge that you are voluntarily choosing TeleHeadache, are responsible for the disclosed clinical fee, and that the fee will not be billed or submitted to Medicaid. Similar services may be available through Medicaid.

Medicaid rules vary by state. If you also have Medicare, additional Medicare and dual-coverage requirements apply.

Potentially, after review. TeleHeadache is a direct-pay service and does not guarantee TRICARE reimbursement. Your TRICARE benefits remain separate from your membership.

Contact Support before enrolling so the applicable payment requirements can be reviewed. If you have TRICARE For Life, Medicare rules generally apply instead.

Contact TeleHeadache before enrolling because Medicare rules generally apply. TRICARE For Life generally works together with Medicare.

Do not use the standard cash-pay membership unless TeleHeadache has confirmed an approved Medicare pathway with your assigned clinician. Contact Support to ask whether a pathway is available.

Yes—VA healthcare benefits alone do not make you ineligible. You may independently choose TeleHeadache as a private, self-pay service, subject to the usual eligibility requirements.

TeleHeadache does not bill the VA, accept VA Community Care referrals, or process VA authorizations. VA reimbursement is not guaranteed. If you also have Medicare, Medicaid, or other coverage, those rules still apply.

TeleHeadache does not currently accept or process VA Community Care referrals or authorizations. Our standard membership is for independently selected private-pay care.

Contact Support before enrolling if you are trying to use a VA referral or authorization. Do not use the standard membership checkout to pay for services under that authorization.

Generally, yes. CHAMPVA by itself does not prevent you from choosing TeleHeadache as a private-pay service, subject to the usual eligibility requirements.

TeleHeadache does not guarantee CHAMPVA reimbursement for membership or other TeleHeadache charges. If you also have Medicare or other coverage, those rules still apply.

Generally, yes. Federal Employee Health Benefits and Postal Service Health Benefits coverage does not by itself prevent you from purchasing TeleHeadache’s direct-pay clinical service.

Your clinical fee is separate from medication insurance benefits. If you also have Medicare, the Medicare enrollment rules still apply.

Commercial insurance generally does not prevent you from using TeleHeadache. This includes employer-sponsored, ACA Marketplace, individual, PPO, and HMO plans.

TeleHeadache does not submit its standard membership fee to medical insurance. Paying privately for clinical care does not mean you must pay cash for medication: the pharmacy may use your prescription benefits when appropriate.

If you also have Medicare, Medicaid, or other coverage, those requirements still apply.

Health insurance is not required to use TeleHeadache. You must still meet the service’s other eligibility requirements.

Medication and pharmacy costs are separate. Prices vary, brand-name medications may be expensive without prescription coverage, and financial assistance may not be available. TeleHeadache cannot guarantee a particular medication price.

All of your coverage matters. VA, CHAMPVA, FEHB, or commercial coverage does not override Medicare or Medicaid requirements.

For example, VA benefits alone may permit independently selected private-pay care; VA plus Medicare or Medicare Advantage requires Medicare review; VA plus TRICARE For Life generally follows Medicare rules; and VA plus Medicaid requires Medicaid review.

Tell us about all your coverage and contact Support before enrolling if you are unsure which requirements apply.

Yes, your pharmacy may use your prescription benefits when appropriate. Paying TeleHeadache privately for clinical care does not mean you must pay cash for medication.

The clinical membership fee and medication costs are separate. The pharmacy may verify coverage, coordinate prior authorization, confirm your copay or deductible, and process a medication claim. Coverage, reimbursement, and a particular medication price are not guaranteed.

Medication benefits do not change the enrollment rules that apply to payment for TeleHeadache’s clinical services.

It may ask about headache onset, frequency, duration, severity, pain characteristics, associated symptoms, aura, disability, medication use, previous treatment, allergies, medical history, pregnancy status, current medications, warning signs, insurance, and pharmacy information.

Headache diagnosis and treatment depend heavily on the history. A detailed assessment helps the clinician understand the pattern, identify red flags, review prior treatment, evaluate medication safety, and decide whether online care is appropriate.

The assessment uses recognized headache criteria to organize your symptoms for clinician review. It helps show which criteria are supported, absent, or unclear. The clinician makes the final diagnostic and treatment decision.

No. It organizes information and may suggest a classification. A licensed clinician makes the final diagnosis and treatment decision.

These symptoms may occur with some migraine auras, but they can also signal another neurologic condition. The timing, duration, pattern, and whether symptoms are new matter.

Some medications are not appropriate during pregnancy or breastfeeding, and some new headaches in pregnancy or the postpartum period require urgent or in-person evaluation.

Frequent use of some acute headache medications can contribute to more frequent headaches and may affect whether preventive treatment should be considered.

Provide the most accurate information available. The clinician may request clarification.

Follow the secure sharing instructions provided by your care team. If you need help sharing a record, contact Support for instructions without including the record or medical details in the public form. Do not send medical records through ordinary email.

A trusted person may help enter information, but the patient should review the answers and complete any required attestation. Caregiver access must follow the applicable authorization and privacy process.

The licensed clinician assigned to the case makes the final diagnostic decision. The platform organizes the patient’s answers and shows the basis for a suggested classification.

TeleHeadache may evaluate patterns consistent with migraine with or without aura, episodic or chronic migraine, probable migraine, tension-type headache, medication-overuse headache, and other recurring headache presentations.

Potentially. New, prolonged, motor, brainstem, retinal, or otherwise atypical neurologic symptoms may require video, in-person, urgent, or emergency evaluation.

Yes. A patient may have more than one headache type.

It means the headache resembles migraine but does not meet every element of a definite classification. More information may be needed.

The clinician may request clarification, require video, recommend an in-person examination or testing, or direct you to another clinician or level of care.

An MRI is not required for everyone. Your clinician reviews your symptoms and medical history to decide whether online care is appropriate or whether you need an in-person examination or imaging before treatment.

When your clinician makes a diagnostic impression, review it in the secure treatment plan or clinical summary. Use secure messaging if you need clarification about the diagnosis, medication instructions, or next steps.

Yes. Headache patterns and medical conditions may change, and new information may lead to a revised diagnosis.

A licensed clinician independently reviews each completed assessment. TeleHeadache is neurologist-founded. The reviewing clinician depends on the active care team, licensure, and availability.

Not necessarily. Founder review is not guaranteed.

TeleHeadache is neurologist-founded, and care is provided by licensed clinicians. Founder or neurologist review is not guaranteed. Your assigned clinician is responsible for the final diagnostic and treatment decision.

A licensed clinician reviews your completed assessment within 24 hours. The 24-hour period begins after you submit your completed assessment. Pharmacy, insurance, and delivery follow separate timelines.

No. Pharmacy processing, insurance review, prior authorization, cost confirmation, availability, and delivery occur on separate timelines.

The clinician may review diagnosis criteria, red flags, aura, headache frequency, medication use, previous treatments, contraindications, interactions, medical history, preferences, and the proposed treatment pathway.

The clinician may issue a treatment plan, modify an option, ask questions, require video, recommend in-person evaluation, direct you to urgent or emergency care, or determine that online treatment is not appropriate.

No. The clinician is responsible for the final diagnostic and treatment decision.

When clinically appropriate, TeleHeadache may provide acute treatment, preventive treatment, or both. Potential classes include triptans, gepants, CGRP-directed therapies, traditional noncontrolled preventive options, and associated-symptom treatment.

Acute treatment is used when an attack begins to reduce pain and associated symptoms.

Preventive treatment is used regularly to reduce headache frequency, severity, duration, or disability.

The clinician considers headache frequency, disability, attack severity, acute medication use, previous response, and patient preference.

A clinician may consider a triptan when clinically appropriate.

A clinician may consider a gepant when clinically appropriate. A specific medication is not guaranteed.

A clinician may consider an injectable CGRP-directed preventive therapy when clinically appropriate and within TeleHeadache’s treatment pathways. A specific treatment is not guaranteed.

Potentially. Associated symptoms may affect the treatment plan.

No. TeleHeadache does not prescribe controlled substances.

You may tell us what you have tried or want to discuss. The clinician determines what is appropriate.

Report benefit, frequency of use, adverse effects, and access issues. The clinician may continue or modify the plan.

No. Membership and assessment completion do not guarantee a diagnosis, prescription, or specific medication. Membership pays for clinical care and continuity. The clinician determines the appropriate next step.

No. A requested medication, brand, class, dose, or formulation is not guaranteed.

The clinician may request information, require video, recommend in-person evaluation, direct you to urgent or emergency care, or determine that treatment is not appropriate.

Potentially. An independent review of diagnosis, response, safety, and refill history is still required.

Potentially. The clinician may change the plan when the current treatment is ineffective, poorly tolerated, unsafe, inaccessible, or no longer appropriate.

Prescription quantity, duration, and any refills depend on the treatment plan, clinical safety, and applicable requirements. Review the instructions from your clinician and pharmacy. A fixed supply or refill approval is not guaranteed.

Yes. You may use a regular pharmacy, including your usual pharmacy. Share your preference through the secure assessment or patient portal. Jaxx Pharmacy and Lake Pharmacy are preferred options for prior-authorization coordination and delivery; medication availability and insurance-network requirements may affect your choices.

Treatment is limited to approved TeleHeadache pathways. Another clinician or service may be recommended for treatment outside that scope.

We prefer working with Jaxx Pharmacy and Lake Pharmacy because they help coordinate prior authorizations with our clinical team and offer medication delivery. That support can be helpful when a prescribed migraine medicine requires insurance approval. Your insurer decides coverage; approval, cost, availability, and delivery timing are not guaranteed.

The pharmacies are separate businesses. They handle medication fulfillment, insurance processing, cost confirmation, and delivery. Your TeleHeadache clinician makes the prescribing decision.

Call the pharmacy handling your prescription for coverage, cost, stock, or delivery questions. Confirm delivery to your address, any charges, and timing directly with the pharmacy.

The pharmacy may contact you to confirm insurance, out-of-pocket cost, your address, and delivery arrangements. Respond promptly so processing can continue.

It may receive the prescription, diagnosis, relevant treatment history, insurance information, and contact details needed to process the medication.

Yes. You may use your usual retail pharmacy or another pharmacy. Tell us your preference in the secure assessment or patient portal. Check that the pharmacy can fill your prescription and accepts your prescription benefits; prior-authorization support and delivery options vary.

Contact your pharmacy about insurance processing, cost, stock, or delivery. Use the secure patient portal for clinical questions or changes to your prescription.

TeleHeadache is a direct-pay clinical membership service. We do not submit the standard membership fee to medical insurance. Your coverage can affect which enrollment pathway is available. Medication insurance is separate, and your pharmacy may use your prescription benefits when appropriate.

Review insurance and eligibility before enrolling.

We do not bill medical insurance for the standard membership or guarantee reimbursement. Medication costs and pharmacy benefits remain separate from your TeleHeadache clinical fee.

Check the guidance for your coverage before enrolling.

It is an insurance review that may be required before a plan covers a medication.

The participating specialty pharmacy may coordinate the prior-authorization process. You or your clinician may need to provide additional information. The insurer makes the final coverage decision.

No. The insurer makes the coverage decision.

It is an insurance requirement to try or document certain treatments before another medication is covered.

The clinician may consider another treatment, additional documentation, an appeal when appropriate, or a cash-pay option if available.

Cost depends on coverage, deductible, copay, coinsurance, pharmacy pricing, assistance eligibility, and availability.

No. Medication cost depends on your insurance plan, deductible, copay or coinsurance, pharmacy pricing, assistance eligibility, and availability. Confirm your cost with the pharmacy.

They may support an insurance request, but approval is not guaranteed.

Jaxx Pharmacy and Lake Pharmacy offer delivery. Contact the pharmacy to confirm service to your address, charges, and timing after the prescription is ready. Delivery options vary if you choose another pharmacy.

Ask your pharmacy about delivery charges before confirming your order. Free delivery is not guaranteed.

Timing varies based on insurance, prior authorization, cost confirmation, inventory, pharmacy processing, and the carrier.

No. Insurance approval and fulfillment are separate steps.

Check the pharmacy’s messages for shipping updates or tracking information. Contact the pharmacy directly if you need a delivery update. A prescription being sent does not mean it has been approved or shipped.

Contact the pharmacy promptly. The medication may not ship until required details are confirmed.

Contact the pharmacy and notify TeleHeadache Support if clinical or prescription assistance is needed. Replacement policies are controlled by the pharmacy, insurer, carrier, and law.

Membership is $39 every month, $99 every 3 months, or $180 every 6 months. The 3-month plan is equivalent to $33 per month; the 6-month plan is equivalent to $30 per month. Each includes the same standard clinical care and comprehensive initial assessment. Optional video is $200 per visit; clinician-required video is $75 per required visit. Medication and pharmacy costs are separate. Compare membership options.

Membership begins when enrollment and payment are successfully completed after the free basic eligibility check. You then complete the full medical assessment for clinician review. The eligibility check is not a free clinical assessment or diagnosis.

Every membership includes the comprehensive initial assessment, licensed clinician review, diagnosis and treatment planning when appropriate, refill continuity, headache tracking, brief check-ins, treatment adjustments when appropriate, limited secure messaging, and pharmacy or prior-authorization support when applicable. Prescribing and refills remain subject to clinical review. See what is included.

Medication, pharmacy charges, insurance cost-sharing, testing, emergency care, outside clinicians, and video visits are separate. Membership does not include unlimited messaging, unlimited video, or controlled-substance prescribing. A diagnosis, prescription, specific medication, or insurance approval is not guaranteed.

No. All three membership lengths include the same standard TeleHeadache clinical care. They differ only in length, total charge, renewal interval, and effective monthly cost.

Yes. Monthly membership renews at $39 every month, 3-month membership at $99 every 3 months, and 6-month membership at $180 every 6 months until canceled. Review the recurring-payment terms and Membership Policy before enrolling.

Yes. Review the Membership Policy for the cancellation method, timing, and how cancellation affects access. Contact Support for billing or membership help.

Refund eligibility and any proration are governed by the Membership Policy and applicable law. Review the terms before payment. A particular treatment outcome, prescription, insurance approval, or delivery is not guaranteed and does not by itself establish refund eligibility.

No. The comprehensive initial assessment is included in the membership you select after the free basic eligibility check.

Optional live video is $200 per visit. Most TeleHeadache care is asynchronous, so routine video appointments are not required for standard care.

If your clinician determines that live evaluation is medically necessary to complete the clinical decision safely, the required video visit is $75. A required video visit does not guarantee a prescription or specific medication.

Contact Support about restarting membership. An updated assessment, safety review, or new clinical review may be required, depending on the lapse and your circumstances.

No. Active membership and required clinical follow-up are necessary.

Use the secure patient portal to request a refill and complete any required check-in. If you cannot find the refill instructions, contact Support for help accessing the appropriate process.

Follow the refill instructions in your treatment plan and check with your care team before you are close to running out. Clinical review, insurance requirements, and pharmacy processing may take time. Approval and a specific refill turnaround are not guaranteed.

Incomplete check-in, inactive membership, new safety concern, clinician questions, insurance review, prior authorization, payment, pharmacy processing, or medication availability.

No. The medication must remain clinically appropriate.

Report the change through the portal. The clinician may modify the plan, request information, require video, or direct you to another pathway.

Report side effects through secure clinical messaging so your care team can review them. Seek urgent or emergency care for severe symptoms. Do not wait for a portal response if symptoms could be life-threatening.

After membership ends, TeleHeadache no longer manages new refills, treatment changes, or secure clinical messaging. Review the Membership Policy for how cancellation affects your membership end date, and arrange ongoing care when needed.

Possibly. Insurers may require periodic renewal.

Appropriate treatment-related questions, clarification, side-effect reporting, refill questions, and clinician follow-up.

No. Membership includes limited secure messaging for appropriate treatment-related questions. It is not live chat, unlimited clinical consultation, or emergency care.

Messages may be routed to the appropriate clinician or support team. Direct founder or neurologist access is not guaranteed.

Nonurgent clinical replies are expected in about 1 business day (Eastern Time). You can send a secure message 24/7. The 24-hour review standard applies to completed assessments. Do not wait for a reply if you need urgent or emergency care.

A significant new problem may require a new assessment, video, in-person evaluation, urgent care, or emergency care.

Contact the pharmacy for processing, coverage, cost, shipping, or delivery questions. Use secure clinical messaging when a prescribing or treatment decision is needed. Support can help route your question.

No. Call 911 or seek emergency care for urgent symptoms.

No. The standard pathway is asynchronous.

Complex history, conflicting answers, atypical neurologic symptoms, medical complexity, or the need for live interaction.

An optional live video visit is $200 per visit. A clinician-required video evaluation is $75 per required visit. These charges are separate from membership. Most TeleHeadache care is designed to be asynchronous, with no routine video appointment required for standard care.

No.

A particular clinician is not guaranteed. Contact Support with scheduling questions before booking.

Founder-specific availability is not guaranteed. Contact Support for appointment information.

Check the appointment details before booking. Contact Support if you have questions about visit length or the scheduling process.

Review the cancellation, rescheduling, no-show, and technical-failure terms before purchasing a visit. The Membership Policy governs any applicable charge or refund. Contact Support for help.

No. TeleHeadache video visits are not emergency care. Call 911 or go to the nearest emergency department for urgent or potentially life-threatening symptoms.

Florida. TeleHeadache is available to eligible adults age 18 and older who are physically located in Florida when care is provided. Check eligibility.

Clinicians may provide telehealth only where authorized to practice.

Only if TeleHeadache is authorized in the state where the patient is physically located.

No. Patients must provide their actual location.

We plan to expand as licensing and care capacity allow. Tell us where you would like care. Request availability in my state →

No. TeleHeadache is available only to eligible adults physically located in Florida when care is provided.

Use the secure patient portal. Do not put symptoms, diagnoses, medication details, medical records, or other private health information in the public contact form or ordinary email. Go to patient login.

Read the Privacy Policy for website and platform data practices, and the Notice of Privacy Practices for healthcare privacy information. Contact Support with general privacy questions without including medical details in the public form.

The Privacy Policy addresses website and platform data practices. The Notice of Privacy Practices addresses healthcare uses, disclosures, and patient rights under the applicable privacy framework.

The Privacy Policy and Notice of Privacy Practices describe the applicable uses and disclosures of information. Review those documents for the practices and choices that apply to you.

Review the Notice of Privacy Practices and any consent or authorization you are asked to complete. For questions about a specific use of your information, contact Support without including medical details in the public form.

Use the secure portal or contact Support for instructions on the medical-record request process. Do not include the records or medical details in the public form. The Notice of Privacy Practices explains applicable patient rights.

Contact Support about account closure or a privacy request. Closing an account does not necessarily delete records: medical-record, billing, legal, privacy, and security obligations may require retention. Review the Privacy Policy for applicable practices.

No. TeleHeadache does not provide emergency care or immediate medical response. Call 911 or go to the nearest emergency department for urgent or potentially life-threatening symptoms.

Call 911 or seek emergency care now for a sudden severe headache, new weakness, facial droop, difficulty speaking, confusion, fainting, seizure, severe injury, or another potentially life-threatening symptom. Do not wait for a TeleHeadache review or message response.

A headache that reaches maximum intensity very rapidly, often within about one minute. It may represent an emergency.

New or atypical neurologic symptoms may require urgent or emergency evaluation. Do not assume a new symptom is migraine aura.

Seek urgent evaluation, especially with severe pain, high blood pressure, visual change, weakness, seizure, or another concerning symptom.

No. Messaging is not monitored as an emergency service. Call 911 or seek emergency care directly; do not wait for a reply.

Do not wait for TeleHeadache. Seek urgent or emergency care.

Check that you are using the correct email address and follow the password-reset instructions on the login page. Check spam or junk folders for account messages. Contact Support if the problem continues.

Check spam folders, blocked messages, and the accuracy of your contact information. Follow the on-screen instructions for requesting another code. Contact Support if you still cannot access your account.

Check your connection and try an up-to-date browser. If the issue continues, contact Support with the device, browser, and a description of the technical problem. Do not include medical details or screenshots containing private health information in the public form.

The assessment is designed for mobile use. You can also use a tablet or computer. If you encounter a technical problem, contact Support.

Check your connection and any save-status message. Follow the portal’s instructions, and contact Support if you cannot confirm that your progress has saved. Do not send your assessment answers through the public contact form.

Log back in to check what information is available before continuing. If anything appears missing, contact Support. Do not assume that a submission was completed unless the portal confirms it.

Use a secure portal message to tell your care team about incorrect or missing clinical information. Follow any editing instructions shown in the portal. Do not send corrected medical information through the public contact form.

If you are using a secure document-upload option, follow its file-type and size instructions. Contact Support for technical help. Do not send medical documents through ordinary email or the public contact form.

Confirm your contact details and check any notification preferences in the portal. Check blocked numbers and spam folders. Contact Support if the problem continues.

Contact Support for technical help. Seek urgent or emergency care directly for urgent symptoms. Do not wait for portal access to return.