General and access help
Questions or trouble signing in?
For service, login, or accessibility questions, email us.
contact@teleheadache.comReset your password →Check eligibility →Contact and support
How can we help?
Questions about TeleHeadache or trouble signing in? Email our team.
contact@teleheadache.comPlease keep medical information, passwords, and payment details out of email.
TeleHeadache does not provide emergency care.
For a sudden severe headache, new weakness, trouble speaking, or other emergency symptoms, call 911 or go to the nearest emergency department. Do not wait for a message reply.
Messages and support channels are not monitored for emergencies.
Get in touch
Choose the right support.
Treatment and prescriptions
Message your care team.
Use your secure patient account for treatment, refill, and patient-specific pharmacy questions.
Open patient portal →For prices or delivery status, contact your dispensing pharmacy.
Membership and administration
Account or business support.
Email us about billing, membership, business, or media inquiries. Keep sensitive account details in the portal.
admin@teleheadache.comMembership policy →What to expect
Access and response times.
Online access is available 24/7. All response-time references use Eastern Time.
- Completed assessment
- Clinician review within 24 hours after complete submission.
- Nonurgent clinical messages
- A response is expected in about one business day.
- Pharmacy and insurance
- Timing varies by pharmacy, insurer, and request.
Protect your medical information.
Use your secure patient account for medical questions and records. Do not send sensitive medical, identity, or payment information by email.